Terms & Conditions
Last updated: 29 June 2026 · Effective: 29 June 2026
Draft for review. These terms are a working draft tailored to how Wren operates. They have been written to provide strong, sensible protection, but they have not yet been reviewed by a qualified Singapore lawyer. The giving, refund, and consumer-protection clauses in particular require professional review before launch. Bracketed items [like this] must be completed.
1. Agreement to these terms
These Terms & Conditions (“Terms”) form a legally binding agreement between you and Quinta Wren (UEN [UEN]), registered in Singapore (“Wren”, “we”, “us”, “our”), governing your access to and use of Wren, including our website, waitlist, applications, and services (the “Services”). By joining our waitlist, creating an account, or accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Services.
2. Eligibility and age
- You must be at least 13 years old to use the Services.
- If you are under 18 (or the age of majority in your jurisdiction), you may use the Services only with the involvement, consent, and supervision of a parent or legal guardian who agrees to these Terms and is responsible for your use.
- By using the Services, you represent and warrant that you meet these requirements, that the information you provide is accurate, and that you are legally able to enter into these Terms.
- We may refuse, suspend, or terminate access if we reasonably believe a user does not meet these requirements.
3. What Wren is
Wren is a subscription service that provides access to third-party artificial intelligence chatbots and models, to help with questions, writing, studying, and everyday tasks. Wren acts as an intermediary between you and these third-party AI providers. We do not create, train, operate, host, or control the underlying AI models, and we do not control their technical behaviour or the responses they generate — we provide a way for you to access them. The AI models are owned and operated by third parties, and your use of them through Wren is also subject to those providers' own terms where applicable. A defining feature of Wren is that a share of every subscription is allocated to a charitable cause you choose, as described in Section 10.
4. Your account
- You are responsible for all activity that occurs under your account and for maintaining the confidentiality and security of your login.
- You must provide accurate, current, and complete information and keep it updated.
- You may sign in using email or a third-party provider (such as Google, Apple, or Facebook); your use of those providers is also subject to their terms, and we are not responsible for them.
- You must notify us promptly of any unauthorised use of your account. We are not liable for any loss arising from unauthorised use you could have prevented.
- You may not share, sell, or transfer your account, or allow others to use it.
5. Acceptable use
You agree not to, and not to permit or encourage anyone else to:
- Use the Services in any way that breaks the law, infringes any rights, or facilitates illegal or harmful activity.
- Generate, request, upload, or distribute content that is unlawful, harmful, abusive, harassing, defamatory, obscene, hateful, deceptive, infringing, or that exploits or endangers minors.
- Use the Services to provide professional advice to others, or in any high-risk context where failure could lead to death, injury, or significant harm.
- Attempt to disrupt, degrade, overload, probe, or gain unauthorised access to the Services or related systems, or circumvent any security, usage limit, or access control.
- Reverse-engineer, decompile, scrape, or extract the Services or underlying models except to the extent this restriction is prohibited by law.
- Use the Services to develop or train a competing product, or resell, sublicense, or commercially exploit the Services without our written permission.
- Misrepresent your identity, impersonate others, or use the Services to mislead.
We may investigate suspected violations and may set, change, and enforce reasonable usage limits, content rules, and security measures to keep the Services available, lawful, and sustainable.
6. AI-generated content
The responses you receive through Wren (“Output”) are generated by third-party artificial intelligence and machine-learning systems, not by us. You acknowledge and agree that:
- Output is generated probabilistically and may be inaccurate, incomplete, outdated, biased, offensive, or otherwise wrong. Wren can and will make mistakes.
- Output does not represent our views, advice, or endorsement, and may not reflect real people, places, or facts.
- The Output is generated by third-party AI models that we do not create or control. Wren provides access to these models as an intermediary; we are not the author of the Output and are not responsible for the content the AI produces.
- You are solely responsible for evaluating Output and for any reliance on or use you make of it, including verifying anything important before acting on it.
- Similar prompts from different users may produce similar Output; we do not guarantee that Output is unique, original, or non-infringing.
- We make no warranty that Output is accurate, complete, reliable, or fit for any purpose.
7. No professional advice
Wren is not a professional and does not give professional advice. Output is for general informational purposes only and is not a substitute for advice from a qualified professional.
- Wren does not provide medical, mental-health, legal, financial, tax, investment, or other professional advice. Always consult a qualified professional for your specific situation.
- Wren is not suitable for emergencies. If you are experiencing a medical, mental-health, or safety emergency, contact your local emergency services or a qualified professional immediately. Do not rely on Wren.
- Nothing produced by Wren creates any professional, fiduciary, or advisory relationship between you and us.
- You assume all risk and responsibility for decisions made or actions taken based on Output.
8. Your content and our licence
- Your inputs. You retain whatever rights you already hold in the content you submit (“Input”). You represent and warrant that you have the necessary rights to submit your Input and that it does not violate these Terms or any law or third-party right.
- Licence to operate. You grant us a worldwide, non-exclusive, royalty-free licence to host, use, copy, transmit, process, and display your Input and the resulting Output as needed to operate, secure, support, and improve the Services — including transmitting your Input to our third-party AI providers to generate responses.
- Responsibility. You are solely responsible for your Input and for ensuring it does not contain anything unlawful, infringing, or that you are not permitted to share. Do not submit confidential, sensitive, or personal information you would not want processed by third-party providers (see our Privacy Policy).
9. Plans, pricing, and payment
- Wren offers a free tier and paid subscription plans. Current plans, features, and prices are shown on our website and may change as described in these Terms.
- Paid subscriptions are billed in advance on a recurring basis (for example, monthly) through our third-party payment processor, Stripe. We do not store your full payment-card details.
- By subscribing, you authorise us, via Stripe, to charge your selected payment method the recurring fee (plus any applicable taxes) for each billing period until you cancel.
- You are responsible for keeping your payment information valid. If a payment fails, we may suspend or downgrade your access.
- Prices are stated in Singapore Dollars (SGD) and are inclusive of applicable taxes such as GST where chargeable. We may change prices; changes apply to future billing periods, and we will give reasonable notice where required.
10. The giving
Our giving commitment
A core promise of Wren is that at least 15% of your subscription fee is allocated to a charitable cause you choose. In practice we allocate 16% — 15% plus a small additional margin — so that the cause always receives at least the full 15% we promise, and so we never give less than promised. We show your actual giving in your account based on real records of your payments — not estimates.
To set clear and honest expectations about how the giving works, you acknowledge and agree:
- The share allocated (16%, inclusive of the buffer described above) is calculated on the full subscription fee you pay — for example, on a $5 subscription, the share is calculated on the full $5, before any payment-processing fees or other deductions. This basis is applied consistently, and is set so that no less than the promised 15% of your subscription reaches your chosen cause.
- You select your cause from the options we make available, and you may change it; a change applies to future payments only, while past giving remains allocated to the cause chosen at the time of that payment.
- For each cause, we select a charity registered as an Institution of a Public Character (IPC) in Singapore to receive the allocated amounts. We use reasonable efforts to disburse allocated amounts to the chosen IPC-registered charity on a periodic basis. The specific recipient charity for each cause is identified in the app. [To be confirmed with the chosen charities and legal guidance: the exact disbursement frequency and conditions, and confirmation of compliance with Singapore fund-raising regulation.]
- We do not act as a charity, trustee, or fiduciary in respect of allocated amounts unless expressly stated, and the giving commitment is an operational commitment by us, not a guarantee of any specific outcome, tax-deductibility, or result for you.
- We may change the available causes, the giving process, or a recipient organisation (for example, if an organisation becomes ineligible), and will communicate material changes. If a chosen cause becomes unavailable, we may allocate to a comparable cause or your default selection.
Note for review: The giving model is a public representation to consumers and may be subject to Singapore charity and fund-raising regulation and consumer-protection law. This Section must be reviewed and finalised with a qualified professional before launch, and the wording must remain truthful and not misleading.
11. Additional contributions (donations and support)
Separately from your subscription and the 15% giving described in Section 10, Wren may offer optional ways to contribute additional money. These are entirely voluntary, are separate from your subscription, and are clearly labelled in the app. You acknowledge and agree:
- Donate to a cause. You may choose to give an additional amount, beyond your subscription, directly to a charitable cause you select. This is in addition to the 15% your subscription already allocates. Where the app states that 100% of your donation reaches the cause, you agree that, to achieve this, you may be asked to additionally cover the applicable third-party payment-processing fee, which is shown to you before you confirm. The amount shown as reaching the cause is the amount allocated to that cause; [to be finalised with legal guidance: describe how and when donated funds are disbursed to recipient organisations, and how this complies with Singapore fund-raising regulation].
- Support Wren. You may choose to contribute an amount to support the operation of Wren. Money given through "Support Wren" goes towards the upkeep and maintenance of the Wren service — including running costs, development, and infrastructure — and is retained by Quinta Wren. It is not a charitable donation and is not allocated to a charitable cause, unless you separately and expressly opt in to also add a percentage to your chosen cause at the time of contributing. This is made clear to you in the app before you confirm.
- Recurring contributions. Where you choose a recurring (for example, monthly) donation or support contribution, you authorise us, via our payment processor, to charge your selected payment method on that recurring basis until you cancel it. You may cancel a recurring contribution at any time from your account.
- Non-refundable. Except where required by applicable law, contributions are voluntary and non-refundable, particularly where amounts have already been disbursed to a recipient organisation.
- Honest labelling. We will always clearly distinguish between (a) your subscription and its 15% giving, (b) optional donations to a cause, and (c) optional support of Wren, so that you know where your money goes before you confirm any payment.
Note for review: The "Support Wren" contributions are business revenue, while donations are pass-through amounts intended for charitable causes. These are treated differently for accounting, tax, and fund-raising-regulation purposes. This Section, and the treatment of these money flows, must be reviewed with a qualified accountant and lawyer before launch.
12. Renewal and cancellation
- Paid plans renew automatically at the end of each billing period at the then-current price unless you cancel before renewal.
- You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period; you keep access until then, and you will not be charged for a further period.
- Except as required by law or as expressly stated, fees already paid are non-refundable (see Section 12).
13. Refunds
All fees are non-refundable. Subscription payments, including for partially used billing periods, are not refunded. This is because a portion of each payment is allocated to your chosen charitable cause shortly after payment, and amounts committed to giving cannot be recovered. You may cancel your subscription at any time to stop future charges; cancellation stops further billing but does not refund fees already paid. Nothing in this section limits any rights you may have that cannot be excluded under applicable law, including Singapore consumer-protection law.
14. Third-party services
The Services rely on third parties, including AI model providers, payment processors, hosting and infrastructure providers, and email and analytics providers. You agree that:
- We are not responsible or liable for the acts, omissions, availability, accuracy, security, or content of any third-party service, or for changes they make.
- Your use of third-party services (including signing in via Google, Apple, or Facebook, or paying via Stripe) is subject to those third parties’ own terms and privacy policies.
- Interruptions, errors, price changes, or discontinuation of a third-party service may affect the Services, and we are not liable for resulting loss.
15. Service availability
- The Services are provided on an “as available” basis. We do not guarantee that they will be uninterrupted, timely, secure, or error-free.
- We may modify, suspend, limit, or discontinue any part of the Services at any time, with or without notice, and we are not liable for any such change or for any downtime, data loss, or unavailability.
- You are responsible for keeping your own copies of anything important; we do not guarantee retention or recoverability of your data or conversations.
16. Intellectual property
- Our rights. The Services, including Wren’s name, branding, design, software, and content (excluding your Input), are owned by us or our licensors and are protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for your personal, lawful use, and nothing more. You may not use our trademarks or branding without our written permission.
- Output. As between you and us, and subject to your compliance with these Terms and to our third-party providers’ terms, we do not claim ownership of Output generated for you. You are responsible for your use of Output, and you acknowledge Output may not be unique or free of third-party rights.
- Feedback. If you give us feedback or suggestions, you grant us an unrestricted, royalty-free right to use it without obligation to you.
17. Disclaimer of warranties
To the maximum extent permitted by law, the Services and all Output are provided “as is” and “as available”, with all faults and without warranties of any kind, whether express, implied, statutory, or otherwise. We expressly disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranties arising from course of dealing or usage of trade.
We do not warrant that the Services will meet your requirements, be available, uninterrupted, secure, or error-free, that Output will be accurate or reliable, or that defects will be corrected.
Some jurisdictions, including Singapore, do not allow the exclusion of certain warranties or statutory consumer guarantees. Nothing in these Terms excludes or limits any right or guarantee that cannot be excluded or limited under applicable law, and such rights apply in addition to these Terms.
18. Limitation of liability
To the maximum extent permitted by law, in no event will we, our partners, owners, employees, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Services or these Terms, whether based in contract, tort (including negligence), strict liability, or otherwise, even if we have been advised of the possibility of such damages, and including any loss arising from your reliance on Output or from any third-party service.
To the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or relating to the Services or these Terms is limited to the total subscription fees you have actually paid us for the Services.
Nothing in these Terms excludes or limits our liability for anything that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, fraud, or any statutory liability that cannot be excluded under Singapore law. Because some jurisdictions do not allow certain limitations, some of the above may not apply to you, and you may have additional rights.
19. Indemnification
To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Wren and its partners, owners, employees, and suppliers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use or misuse of the Services; (b) your Input or any content you submit; (c) your breach of these Terms or any law; (d) your violation of any third-party right; or (e) your reliance on, or use of, any Output. We may, at our option, assume the exclusive defence and control of any matter subject to indemnification, and you agree to cooperate.
20. Assumption of risk
You understand that AI systems are an evolving technology and that using the Services carries inherent risks, including the risk of inaccurate or inappropriate Output. You use the Services, and rely on any Output, at your own risk and discretion, and you are responsible for the consequences.
21. Suspension and termination
- We may suspend, restrict, or terminate your access at any time, with or without notice, if we reasonably believe you have breached these Terms, misused the Services, created risk or legal exposure, or where required by law.
- You may stop using the Services and close your account at any time.
- On termination, your licence to use the Services ends. Sections that by their nature should survive (including Sections 6, 7, 8, 15–19, 23, and 24, and any giving and payment records) survive termination.
22. Events beyond our control
We are not liable for any failure or delay in performing our obligations where the failure or delay results from causes beyond our reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, civil unrest, government action, labour disputes, failures of utilities, internet or telecommunications, or failures or changes of third-party providers.
23. Changes
We may modify these Terms or the Services from time to time. When changes are material, we will update the “last updated” date and take reasonable steps to notify you (for example, by email or in-app notice). Changes take effect when posted unless stated otherwise. Your continued use of the Services after changes take effect constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Services.
24. Disputes and governing law
- Informal resolution first. If you have a concern, please contact us first so we can try to resolve it. We both agree to attempt in good faith to resolve any dispute informally before commencing formal proceedings.
- Governing law. These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of Singapore, without regard to conflict-of-laws rules.
- Jurisdiction. Subject to the above, you agree to the exclusive jurisdiction of the courts of Singapore, except where applicable consumer-protection law gives you the right to bring proceedings in your local courts or preserves other rights.
25. General
- Entire agreement. These Terms and the documents they reference are the entire agreement between you and us regarding the Services and supersede any prior agreements.
- Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions stay in effect.
- No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
- Assignment. You may not assign or transfer these Terms without our consent. We may assign them, for example in connection with a merger, acquisition, or sale of assets.
- No third-party rights. Except as stated, a person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act to enforce any term.
- Notices. We may give notices by email or through the Services.