Privacy Policy

1. Who we are

Wren is an AI assistant service operated by Quinta Wren (UEN [UEN]), registered in Singapore (“Wren”, “we”, “us”, “our”). We are committed to handling your personal data responsibly and in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA). This policy explains what personal data we collect, why, how we look after it, who we share it with, and your rights and choices.

2. Scope of this policy

This policy applies to personal data we collect through our website, waitlist, applications, and services (the “Services”). It does not apply to third-party services we link to or rely on, which have their own privacy policies. By using the Services, you acknowledge this policy. Our Terms & Conditions govern your use of the Services.

3. What we collect

We aim to collect only what we need. Depending on how you use Wren, we may collect:

When you join the waitlist

• Your email address.

When you create an account

• Account details — your email, and, if you sign in with Google, Apple, or Facebook, basic profile information that provider shares (such as name and email).
• Authentication data — managed by our authentication provider; we do not store social-login passwords.

When you use Wren

• Your conversations — the messages you send and the responses generated (see Section 6).
• Your chosen cause and settings.
• Usage and technical data — such as request counts, device and browser information, IP address, and log data, used to operate, secure, and improve the Services.

When you subscribe

• Payment information — processed by Stripe. We do not collect or store your full card details; we receive limited information such as your subscription status and plan.
• Billing and giving records — including the share of your payment allocated to your chosen cause.

4. Why we collect it

• To provide the Services — running your account, generating responses, keeping your history, and applying your settings.
• To process payments and giving — managing your subscription and recording the share allocated to your cause.
• To communicate with you — service messages, waitlist updates you signed up for, and important notices.
• To protect and secure the Services — preventing abuse and fraud, enforcing usage limits, and keeping accounts secure.
• To improve Wren — understanding usage using the least identifiable data necessary.
• To meet legal and regulatory obligations — including records related to payments and charitable giving.

5. Consent and your choices

Under the PDPA, we collect, use, and disclose your personal data with your consent or where otherwise permitted by law. By joining the waitlist, creating an account, or using the Services, you consent to the handling of your personal data as described in this policy. You may withdraw consent at any time (for example, by unsubscribing or closing your account); where you do, we may no longer be able to provide some or all of the Services. Withdrawing consent does not affect processing already carried out, or processing we are required or permitted to continue by law.

6. Your conversations and AI providers

• We send your messages (and may send related context) to our AI providers solely to generate responses for you.
• These providers process your Input under their own privacy policies and terms, which we encourage you to review. [To be completed: name the AI providers used and link their policies.]
• We take reasonable steps to work with reputable providers, but we do not control and are not responsible for their independent data practices.
• Because of this, you should not submit information through Wren that you would not want processed by third parties (see Section 7).

7. Sensitive information

Please do not submit sensitive personal information to Wren — such as government identifiers, full financial-account details, passwords, health information, or other sensitive data — in your conversations. Wren is a general-purpose assistant, not a secure repository, and your messages are processed by third-party AI providers. You are responsible for the content you submit, and you submit any sensitive information at your own risk.

8. Who we share it with

We do not sell your personal data. We share it only as needed:

• Service providers who help us run Wren — including AI model providers, our payment processor (Stripe), hosting and infrastructure providers, and email and analytics providers — who may process your data only to provide their service to us.
• Legal and protection — where we believe in good faith it is required by law, regulation, legal process, or a valid request from a public authority, or to protect our rights, users, or the public, or to detect or prevent fraud, security, or technical issues.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, your data may be transferred as part of that transaction, subject to this policy.

[To be completed: list each specific third-party provider and link to their privacy policies, for transparency and as required by some providers’ own terms.]

9. How we protect it

• Encryption of data in transit and secure session handling.
• Access controls so you can access only your own data.
• Keeping sensitive operations on the server rather than in your browser.
• Not storing full payment-card details ourselves.

No method of transmission or storage is completely secure, and while we use reasonable measures, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

10. Data breaches

If a data breach occurs that is likely to result in significant harm or is otherwise notifiable, we will assess and respond in accordance with the PDPA, including notifying the Personal Data Protection Commission (PDPC) and affected individuals where required. To the maximum extent permitted by law, we are not liable for unauthorised access or events beyond our reasonable control, though this does not limit any right you have that cannot be excluded under law.

11. How long we keep it

• Waitlist emails — until you unsubscribe, or we launch and migrate or delete the list.
• Account and conversation data — while your account is active and for a reasonable period afterwards, then deleted or anonymised, unless we must retain it longer by law.
• Billing and giving records — retained as required for financial, tax, and charitable-giving record-keeping, which may be longer than other data.

We retain personal data only as long as necessary for the purposes in this policy or as required by law, after which we delete or anonymise it.

12. Your rights

Under the PDPA, you may:

• Access the personal data we hold about you, and ask how it has been used or disclosed.
• Correct personal data that is inaccurate or incomplete.
• Withdraw consent to our handling of your personal data.
• Raise questions or complaints about how we handle your data.

To exercise any of these, contact us using the details below. We will respond within a reasonable time and in accordance with the PDPA. We may need to verify your identity, and some requests may be subject to legal exceptions.

13. Overseas transfers

Some of our service providers may store or process data outside Singapore. Where personal data is transferred overseas, we take reasonable steps to ensure it receives a standard of protection comparable to the PDPA, as required by law.

14. Cookies and analytics

Our website and app may use cookies and similar technologies to keep you signed in, remember preferences, and understand usage. You can control cookies through your browser settings, though some features may not work without them. [To be completed: describe the specific cookies and analytics tools used once finalised, and provide any cookie-consent mechanism required.]

15. Children and minors

The Services are intended for users aged 13 and older. We do not knowingly collect personal data from children under 13. If you are under 18, you may use the Services only with the consent and supervision of a parent or legal guardian. If you believe a child under 13 has provided us personal data, please contact us and we will take reasonable steps to delete it.

16. Third-party services

The Services rely on and may link to third-party services (including AI providers, Stripe, and social-login providers). Those services are governed by their own privacy policies and terms, and we are not responsible for their independent practices. We encourage you to review them.

17. Changes to this policy

We may update this policy from time to time. When we make material changes, we will update the “last updated” date and, where appropriate, notify you. Your continued use of the Services after changes take effect means you accept the updated policy.

18. How to contact us

• Privacy & this policy: privacy@askwren.net
• Data Protection Officer (PDPA questions & requests): dpo@askwren.net
• General enquiries: hello@askwren.net
• Entity: Quinta Wren, Singapore

If you are not satisfied with our response, you may contact Singapore’s Personal Data Protection Commission (PDPC).

Terms & Conditions

1. Agreement to these terms

These Terms & Conditions (“Terms”) form a legally binding agreement between you and Quinta Wren (UEN [UEN]), registered in Singapore (“Wren”, “we”, “us”, “our”), governing your access to and use of Wren, including our website, waitlist, applications, and services (the “Services”). By joining our waitlist, creating an account, or accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Services.

2. Eligibility and age

• You must be at least 13 years old to use the Services.
• If you are under 18 (or the age of majority in your jurisdiction), you may use the Services only with the involvement, consent, and supervision of a parent or legal guardian who agrees to these Terms and is responsible for your use.
• By using the Services, you represent and warrant that you meet these requirements, that the information you provide is accurate, and that you are legally able to enter into these Terms.
• We may refuse, suspend, or terminate access if we reasonably believe a user does not meet these requirements.

3. What Wren is

Wren is a subscription service that provides access to third-party artificial intelligence chatbots and models, to help with questions, writing, studying, and everyday tasks. Wren acts as an intermediary between you and these third-party AI providers. We do not create, train, operate, host, or control the underlying AI models, and we do not control their technical behaviour or the responses they generate — we provide a way for you to access them. The AI models are owned and operated by third parties, and your use of them through Wren is also subject to those providers' own terms where applicable. A defining feature of Wren is that a share of every subscription is allocated to a charitable cause you choose, as described in Section 10.

4. Your account

• You are responsible for all activity that occurs under your account and for maintaining the confidentiality and security of your login.
• You must provide accurate, current, and complete information and keep it updated.
• You may sign in using email or a third-party provider (such as Google, Apple, or Facebook); your use of those providers is also subject to their terms, and we are not responsible for them.
• You must notify us promptly of any unauthorised use of your account. We are not liable for any loss arising from unauthorised use you could have prevented.
• You may not share, sell, or transfer your account, or allow others to use it.

5. Acceptable use

You agree not to, and not to permit or encourage anyone else to:

• Use the Services in any way that breaks the law, infringes any rights, or facilitates illegal or harmful activity.
• Generate, request, upload, or distribute content that is unlawful, harmful, abusive, harassing, defamatory, obscene, hateful, deceptive, infringing, or that exploits or endangers minors.
• Use the Services to provide professional advice to others, or in any high-risk context where failure could lead to death, injury, or significant harm.
• Attempt to disrupt, degrade, overload, probe, or gain unauthorised access to the Services or related systems, or circumvent any security, usage limit, or access control.
• Reverse-engineer, decompile, scrape, or extract the Services or underlying models except to the extent this restriction is prohibited by law.
• Use the Services to develop or train a competing product, or resell, sublicense, or commercially exploit the Services without our written permission.
• Misrepresent your identity, impersonate others, or use the Services to mislead.

We may investigate suspected violations and may set, change, and enforce reasonable usage limits, content rules, and security measures to keep the Services available, lawful, and sustainable.

6. AI-generated content

The responses you receive through Wren (“Output”) are generated by third-party artificial intelligence and machine-learning systems, not by us. You acknowledge and agree that:

• Output is generated probabilistically and may be inaccurate, incomplete, outdated, biased, offensive, or otherwise wrong. Wren can and will make mistakes.
• Output does not represent our views, advice, or endorsement, and may not reflect real people, places, or facts.
• The Output is generated by third-party AI models that we do not create or control. Wren provides access to these models as an intermediary; we are not the author of the Output and are not responsible for the content the AI produces.
• You are solely responsible for evaluating Output and for any reliance on or use you make of it, including verifying anything important before acting on it.
• Similar prompts from different users may produce similar Output; we do not guarantee that Output is unique, original, or non-infringing.
• We make no warranty that Output is accurate, complete, reliable, or fit for any purpose.

7. No professional advice

• Wren does not provide medical, mental-health, legal, financial, tax, investment, or other professional advice. Always consult a qualified professional for your specific situation.
• Wren is not suitable for emergencies. If you are experiencing a medical, mental-health, or safety emergency, contact your local emergency services or a qualified professional immediately. Do not rely on Wren.
• Nothing produced by Wren creates any professional, fiduciary, or advisory relationship between you and us.
• You assume all risk and responsibility for decisions made or actions taken based on Output.

8. Your content and our licence

• Your inputs. You retain whatever rights you already hold in the content you submit (“Input”). You represent and warrant that you have the necessary rights to submit your Input and that it does not violate these Terms or any law or third-party right.
• Licence to operate. You grant us a worldwide, non-exclusive, royalty-free licence to host, use, copy, transmit, process, and display your Input and the resulting Output as needed to operate, secure, support, and improve the Services — including transmitting your Input to our third-party AI providers to generate responses.
• Responsibility. You are solely responsible for your Input and for ensuring it does not contain anything unlawful, infringing, or that you are not permitted to share. Do not submit confidential, sensitive, or personal information you would not want processed by third-party providers (see our Privacy Policy).

9. Plans, pricing, and payment

• Wren offers a free tier and paid subscription plans. Current plans, features, and prices are shown on our website and may change as described in these Terms.
• Paid subscriptions are billed in advance on a recurring basis (for example, monthly) through our third-party payment processor, Stripe. We do not store your full payment-card details.
• By subscribing, you authorise us, via Stripe, to charge your selected payment method the recurring fee (plus any applicable taxes) for each billing period until you cancel.
• You are responsible for keeping your payment information valid. If a payment fails, we may suspend or downgrade your access.
• Prices are stated in Singapore Dollars (SGD) and are inclusive of applicable taxes such as GST where chargeable. We may change prices; changes apply to future billing periods, and we will give reasonable notice where required.

10. The giving

To set clear and honest expectations about how the giving works, you acknowledge and agree:

• The share allocated (16%, inclusive of the buffer described above) is calculated on the full subscription fee you pay — for example, on a $5 subscription, the share is calculated on the full $5, before any payment-processing fees or other deductions. This basis is applied consistently, and is set so that no less than the promised 15% of your subscription reaches your chosen cause.
• You select your cause from the options we make available, and you may change it; a change applies to future payments only, while past giving remains allocated to the cause chosen at the time of that payment.
• For each cause, we select a charity registered as an Institution of a Public Character (IPC) in Singapore to receive the allocated amounts. We use reasonable efforts to disburse allocated amounts to the chosen IPC-registered charity on a periodic basis. The specific recipient charity for each cause is identified in the app. [To be confirmed with the chosen charities and legal guidance: the exact disbursement frequency and conditions, and confirmation of compliance with Singapore fund-raising regulation.]
• We do not act as a charity, trustee, or fiduciary in respect of allocated amounts unless expressly stated, and the giving commitment is an operational commitment by us, not a guarantee of any specific outcome, tax-deductibility, or result for you.
• We may change the available causes, the giving process, or a recipient organisation (for example, if an organisation becomes ineligible), and will communicate material changes. If a chosen cause becomes unavailable, we may allocate to a comparable cause or your default selection.

11. Additional contributions (donations and support)

Separately from your subscription and the 15% giving described in Section 10, Wren may offer optional ways to contribute additional money. These are entirely voluntary, are separate from your subscription, and are clearly labelled in the app. You acknowledge and agree:

• Donate to a cause. You may choose to give an additional amount, beyond your subscription, directly to a charitable cause you select. This is in addition to the 15% your subscription already allocates. Where the app states that 100% of your donation reaches the cause, you agree that, to achieve this, you may be asked to additionally cover the applicable third-party payment-processing fee, which is shown to you before you confirm. The amount shown as reaching the cause is the amount allocated to that cause; [to be finalised with legal guidance: describe how and when donated funds are disbursed to recipient organisations, and how this complies with Singapore fund-raising regulation].
• Support Wren. You may choose to contribute an amount to support the operation of Wren. Money given through "Support Wren" goes towards the upkeep and maintenance of the Wren service — including running costs, development, and infrastructure — and is retained by Quinta Wren. It is not a charitable donation and is not allocated to a charitable cause, unless you separately and expressly opt in to also add a percentage to your chosen cause at the time of contributing. This is made clear to you in the app before you confirm.
• Recurring contributions. Where you choose a recurring (for example, monthly) donation or support contribution, you authorise us, via our payment processor, to charge your selected payment method on that recurring basis until you cancel it. You may cancel a recurring contribution at any time from your account.
• Non-refundable. Except where required by applicable law, contributions are voluntary and non-refundable, particularly where amounts have already been disbursed to a recipient organisation.
• Honest labelling. We will always clearly distinguish between (a) your subscription and its 15% giving, (b) optional donations to a cause, and (c) optional support of Wren, so that you know where your money goes before you confirm any payment.

12. Renewal and cancellation

• Paid plans renew automatically at the end of each billing period at the then-current price unless you cancel before renewal.
• You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period; you keep access until then, and you will not be charged for a further period.
• Except as required by law or as expressly stated, fees already paid are non-refundable (see Section 12).

13. Refunds

All fees are non-refundable. Subscription payments, including for partially used billing periods, are not refunded. This is because a portion of each payment is allocated to your chosen charitable cause shortly after payment, and amounts committed to giving cannot be recovered. You may cancel your subscription at any time to stop future charges; cancellation stops further billing but does not refund fees already paid. Nothing in this section limits any rights you may have that cannot be excluded under applicable law, including Singapore consumer-protection law.

14. Third-party services

The Services rely on third parties, including AI model providers, payment processors, hosting and infrastructure providers, and email and analytics providers. You agree that:

• We are not responsible or liable for the acts, omissions, availability, accuracy, security, or content of any third-party service, or for changes they make.
• Your use of third-party services (including signing in via Google, Apple, or Facebook, or paying via Stripe) is subject to those third parties’ own terms and privacy policies.
• Interruptions, errors, price changes, or discontinuation of a third-party service may affect the Services, and we are not liable for resulting loss.

15. Service availability

• The Services are provided on an “as available” basis. We do not guarantee that they will be uninterrupted, timely, secure, or error-free.
• We may modify, suspend, limit, or discontinue any part of the Services at any time, with or without notice, and we are not liable for any such change or for any downtime, data loss, or unavailability.
• You are responsible for keeping your own copies of anything important; we do not guarantee retention or recoverability of your data or conversations.

16. Intellectual property

• Our rights. The Services, including Wren’s name, branding, design, software, and content (excluding your Input), are owned by us or our licensors and are protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for your personal, lawful use, and nothing more. You may not use our trademarks or branding without our written permission.
• Output. As between you and us, and subject to your compliance with these Terms and to our third-party providers’ terms, we do not claim ownership of Output generated for you. You are responsible for your use of Output, and you acknowledge Output may not be unique or free of third-party rights.
• Feedback. If you give us feedback or suggestions, you grant us an unrestricted, royalty-free right to use it without obligation to you.

17. Disclaimer of warranties

To the maximum extent permitted by law, the Services and all Output are provided “as is” and “as available”, with all faults and without warranties of any kind, whether express, implied, statutory, or otherwise. We expressly disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Services will meet your requirements, be available, uninterrupted, secure, or error-free, that Output will be accurate or reliable, or that defects will be corrected.

Some jurisdictions, including Singapore, do not allow the exclusion of certain warranties or statutory consumer guarantees. Nothing in these Terms excludes or limits any right or guarantee that cannot be excluded or limited under applicable law, and such rights apply in addition to these Terms.

18. Limitation of liability

To the maximum extent permitted by law, in no event will we, our partners, owners, employees, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Services or these Terms, whether based in contract, tort (including negligence), strict liability, or otherwise, even if we have been advised of the possibility of such damages, and including any loss arising from your reliance on Output or from any third-party service.

To the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or relating to the Services or these Terms is limited to the total subscription fees you have actually paid us for the Services.

Nothing in these Terms excludes or limits our liability for anything that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, fraud, or any statutory liability that cannot be excluded under Singapore law. Because some jurisdictions do not allow certain limitations, some of the above may not apply to you, and you may have additional rights.

19. Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Wren and its partners, owners, employees, and suppliers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use or misuse of the Services; (b) your Input or any content you submit; (c) your breach of these Terms or any law; (d) your violation of any third-party right; or (e) your reliance on, or use of, any Output. We may, at our option, assume the exclusive defence and control of any matter subject to indemnification, and you agree to cooperate.

20. Assumption of risk

You understand that AI systems are an evolving technology and that using the Services carries inherent risks, including the risk of inaccurate or inappropriate Output. You use the Services, and rely on any Output, at your own risk and discretion, and you are responsible for the consequences.

21. Suspension and termination

• We may suspend, restrict, or terminate your access at any time, with or without notice, if we reasonably believe you have breached these Terms, misused the Services, created risk or legal exposure, or where required by law.
• You may stop using the Services and close your account at any time.
• On termination, your licence to use the Services ends. Sections that by their nature should survive (including Sections 6, 7, 8, 15–19, 23, and 24, and any giving and payment records) survive termination.

22. Events beyond our control

We are not liable for any failure or delay in performing our obligations where the failure or delay results from causes beyond our reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, civil unrest, government action, labour disputes, failures of utilities, internet or telecommunications, or failures or changes of third-party providers.

23. Changes

We may modify these Terms or the Services from time to time. When changes are material, we will update the “last updated” date and take reasonable steps to notify you (for example, by email or in-app notice). Changes take effect when posted unless stated otherwise. Your continued use of the Services after changes take effect constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Services.

24. Disputes and governing law

• Informal resolution first. If you have a concern, please contact us first so we can try to resolve it. We both agree to attempt in good faith to resolve any dispute informally before commencing formal proceedings.
• Governing law. These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of Singapore, without regard to conflict-of-laws rules.
• Jurisdiction. Subject to the above, you agree to the exclusive jurisdiction of the courts of Singapore, except where applicable consumer-protection law gives you the right to bring proceedings in your local courts or preserves other rights.

25. General

• Entire agreement. These Terms and the documents they reference are the entire agreement between you and us regarding the Services and supersede any prior agreements.
• Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions stay in effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment. You may not assign or transfer these Terms without our consent. We may assign them, for example in connection with a merger, acquisition, or sale of assets.
• No third-party rights. Except as stated, a person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act to enforce any term.
• Notices. We may give notices by email or through the Services.

26. Contact

• General enquiries: hello@askwren.net
• Support: support@askwren.net
• Privacy & data (PDPA): dpo@askwren.net
• Entity: Quinta Wren, Singapore